SHIPPING & RETURNS
SHIPPING
Currently, KANKOOSHA delivers within the United Arab Emirates and will launch international purchase and shipping in the future.
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If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
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Currently, only CASH ON DELIVERY payment option is available. Alternative payment methods will be made available in the future.
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We are proposing 1 type of shipping method:
Standard delivery: Orders placed will be delivered within 3 days.
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Shipping is FREE on all orders of 450 AED or more.
For orders below 450 AED, the delivery fee is 25 AED for standard delivery.
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The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by KANKOOSHA within its Website.
RETURNS POLICY
Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.
REFUND POLICY
It is KANKOOSHA's intention to satisfy its customers.
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Please note due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact sk@kankooshakares.com for refund enquiries.
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Please note that we cannot offer exchanges on any opened or used products.
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At the time of delivery, you may refuse the entire order only and return it in its entirety.
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All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately.
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Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within one (1) month of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.
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In respect of defective products, you will have the following options:
- To replace the product, or
- To request the product to be repaired, if this option is available in respect of the defective product, or
- To receive a full refund in respect of the defective product.
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For faulty products refunds will be made by the method payment was received. If the initial payment was made by credit/debit card, we will re-credit your credit/debit card within (14) days.